FAQ
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How long can I expect my candle to burn for?
In addition to the soy wax we use being better for people and the planet overall, its consistent slow burn rate provides excellent value for the price. Approximate burn times are 25 hours for our small candles and 40 hours for our large candles. Of course, these times may vary with environmental factors specific to your space.
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What steps should I take to enjoy my candle safely?
Please remember that lit candles produce a naked flame and should be handled with due caution. To prevent fire and serious injury, always burn your candle within sight on a fire resistant level surface. Keep it out of reach of children and pets. Never burn your candle in an environment where something close by can catch fire, or if there is a draft or vibration. Candles should be kept free of any foreign materials, including matches and wick trimmings.
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Is there anything I should do before lighting my candle for the first time?
We recommend you trim the wick to 1/4 inch before lighting.
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Why shouldn't I burn my candle for more than 4 hours after lighting?
Burning your candle for longer than 4 hours in a session may cause carbon build up on the wick leading to an unstable flame. We recommend you only re-light your candle after it has cooled, and the wax has returned to its solid form.
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How can I prevent my candle from tunneling?
Candle tunneling occurs when a candle’s flame melts a small circle around the wick without melting the entire candle surface. To prevent tunneling, we recommend that after lighting, you let your candle burn for a minimum of 2-3 hours.
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What ingredients are used in the candles?
Candles are approximately 90% ethically produced organic soy wax and 10% clean sourced fragrance oil. All candles are paraffin-free.
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What is the difference in candle sizing?
We offer two candle sizes: large candles weigh 8oz/180g at creation, have a diameter of 3”, and are 2.5” high; small candles weigh 4oz/90g at creation, have a diameter of 2.25”, and are 1.75” high.
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What ingredients are used in the soap?
Each soap has its own unique combination of high-quality fragrances, natural additives, and oils that provide luxurious lather and moisturizing benefits. Soap ingredients used in our products include: coconut, olive, palm, and sunflower oils; shea butter; goat milk; oats; honey; fragrance and essential oils; silica; and water. Please refer to individual soap information for specific product ingredients.
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What production methods are used for candles and soaps?
All Gwenda Creations products are crafted by hand in small batches. Our candles are individually hand poured, and soaps are created through a traditional cold process.
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What is the soap size?
At the time of packaging, all soap bars weigh 5oz/140g, are 3.25” long, 2” high, and 1.25” wide.
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Can I order personalized products?
Yes! Gwenda Creations can provide our products with customized labels branded for your next family, social, or business event. To request a quote, just let us know what you are looking for via our contact page or email us directly at info@gwendacreations.com.
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Can I return my purchase?
Due to the nature of our products, unfortunately, we can’t offer refunds after your order is dispatched. If an item is damaged during shipping and is still in its original packaging, please contact us and we will assist with providing a replacement item.